FAQs

How long will it take for my items to arrive?

For standard, in-stock orders, our team strives to ship your purchase as soon as possible. For Standard Ground shipments, most orders are delivered within 10-15 days.

How do you calculate your shipping and handling charges?

Shipping rates are calculated based on the price total of the merchandise in your cart.

As closely as possible, the rates that we charge for shipping and handling at checkout are an accurate reflection of the rates that we incur from our shipping partners to safely package and deliver your order, and ensure that it meets the highest expectations.

What is the return policy for online purchases?

View our (link to return policy).

How will I know that you've received my order?

Once items have been ordered, a confirmation page will show a summary of your transaction. You may choose to print this for your records. An email version of this summary will be sent promptly, provided that we have an accurate email address. You will receive a subsequent email when your product ships, including tracking information (if available).

How do I know if my items are available for immediate shipment?

If the item is not in stock, an inventory status and expected ship date will appear as a message in the shopping cart. Occasionally, we find that an in-stock item is damaged or defective when we fill an order – and that getting a replacement for you results in your item becoming temporarily unavailable. If this should occur, we'll strive to fulfill your order promptly; we'll also notify you immediately. This delay will not incur further charges.

What if an item is on backorder?

We strive to maintain inventory on all product. However, if an item is on backorder, you will see a backorder message in your shopping cart with the expected in-stock date. Occasionally, if we have had unexpectedly high demand for an item, we may sell out before the backorder message displays. If this is the case, you will be notified via email as to the status of that particular item.

How do I ship to an address other than my billing address?

Simply enter the desired destination on the shipping information page at checkout.

Will I receive all the items in my order at the same time?

We ship your items as they are available. If all of the items on your order are in-stock and ready to ship, you will receive them at the same time. If an item is backordered or delayed, it will ship separately, at no extra charge.

How do I use a promo code?

Enter the promo code in your shopping bag to receive a discount on your order. Not applicable to previous purchases. Only one promo code per purchase; not combinable with any other offers. Shipping and handling charges still apply. Limited time only.