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Privacy policy
This Privacy Policy describes how Moss & Embers (“we,” “us,” or “our”) collects, uses, and shares your personal information when you visit or make a purchase from mossandembers.com.
Information We Collect
When you visit our site, we automatically collect certain information about your device, including your browser, IP address, time zone, and cookies installed on your device. As you browse, we also collect information about the pages or products you view and how you interact with our site.
When you make a purchase, we collect information you provide, such as your name, billing and shipping address, email, phone number, and payment details.
How We Use Your Information
We use this information to:
• Fulfill orders, process payments, and arrange shipping
• Communicate with you about your order
• Screen for fraud and risk
• Improve our site and shopping experience
• With your consent, send you updates about new products, events, and promotions
Marketing Communications
If you subscribe to our email list, we use Shopify Email to send you updates about new products, events, and promotions. You can unsubscribe at any time using the link at the bottom of any marketing email.
Sharing Your Information
We share information with third parties who help us operate our business, such as Shopify (our e-commerce platform), payment processors, and shipping carriers. We do not sell your personal information to third parties.
Cookies
We use cookies to maintain your cart, understand how you use our site, and improve your experience. You can adjust your browser settings to refuse cookies, though this may affect site functionality.
Data Retention
We retain your order information for our records unless and until you ask us to delete it.
Your Rights
Depending on where you live, you may have the right to access, correct, or delete your personal information. To make a request, contact us using the information below.
Contact Us
For questions about this policy or your personal information, contact us at:
2100 Highway 96, Burns, TN 37029
Changes to This Policy
We may update this policy from time to time to reflect changes in our practices or for legal reasons. We encourage you to review it periodically.